We currently accept PayPal for all international orders, ensuring a secure and fast checkout for buyers worldwide. (Additional payment options will be added soon.)

No. All international orders are shipped Delivered Duty Paid (DDP) — import duties, VAT, and customs fees are already included in your order total. You won’t receive any surprise bill from customs upon delivery.

No problem — just enter the recipient’s shipping details at checkout. Please note our courier partners will contact the recipient directly to coordinate delivery, so make sure their phone number is accurate and reachable.

As each helmet is custom-made to order, we’re unable to accept returns for change of mind or unmet expectations, in line with EU Directive 2011/83/EU (Art. 16c) on personalized goods. We do accept refund/complaint claims for specific issues: item not delivered (30 days), damaged on arrival (7 days), wrong specifications (14 days), or manufacturing defect (90 days) from receipt. All claims are reviewed by our team, and approved refunds are processed manually. See our full Return & Refund Policy for details.As each helmet is custom-made to order, we’re unable to accept returns for change of mind or unmet expectations, in line with EU Directive 2011/83/EU (Art. 16c) on personalized goods. We do accept refund/complaint claims for specific issues: item not delivered (30 days), damaged on arrival (7 days), wrong specifications (14 days), or manufacturing defect (90 days) from receipt. All claims are reviewed by our team, and approved refunds are processed manually. See our full Return & Refund Policy for details.

If your claim is approved (e.g. defect or damaged item), Rune Official covers return shipping and any re-import costs. If your claim is not approved, or a package is refused/abandoned at customs, you’re responsible for those costs — see our Return & Refund Policy for details.

We offer two production options: Standard (3–4 weeks) and Fast Track (2 weeks) — both excluding shipping time.

Yes. We ship worldwide with full tracking and insurance. Standard delivery takes 7–10 business days after production. Express (3–5 days) is available at checkout.

Yes — you can cancel within 3 days (72 hours) of placing your order for a full refund. After this window, production materials and labor have already been committed, so orders can no longer be cancelled or refunded for a change of mind.

Yes, within 24 hours of placing your order. Contact us via email or live chat with your order number and the changes you’d like to make. Requests made after this window may not be possible once production has started.

Once your order ships, you’ll receive a tracking email with your tracking number and a link to our Order Tracking page. You can also track your order anytime from My Account.

After your order ships, you’ll receive a “Manage My Order” link in your shipping email — no login required, just verify your postcode. If you have an account, you can also manage it from My Account. From there, select “Report a Problem” and choose the issue type; our team responds within 1-2 business days. Note: damage/defect claims require a full unboxing video as proof.

If you don’t confirm receipt or report an issue within 3 days of your order being marked “Shipped”, your order will automatically be marked as completed. After that, our online report form is no longer available — but if you discover a genuine issue afterward (within the claim windows listed in our Return & Refund Policy), just email us directly at hello@runehelmets.com and our team will review your case.

S = 55–56 cm / 21.65–22.05 in, M = 57–58 cm / 22.44–22.83 in, L = 59–60 cm / 23.23–23.62 in, XL = 61–62 cm / 24.02–24.41 in, XXL = 63–64 cm / 24.80–25.20 in.

Yes — choose from our preset color options, or go Custom Color if you have a reference image in mind (please note we can’t guarantee a 100% match, but we do our best to get as close as possible). You can also choose your finish: Clear Glossy or Clear Matte (default shown in each product’s description). Note: the LED on your helmet is static (single color, not RGB) — you’ll pick one LED color at the time of order.

Yes — our helmets use a base shell from NHK, a brand certified under DOT and ECE safety standards.

Yes, intercom installation is available as an add-on. Contact our admin before checkout to arrange this — by default, orders do not include an intercom.

It’s a backup contact number in case our courier can’t reach you on your primary phone during delivery — this helps prevent delays, especially for international shipments.

Yes, guest checkout is available. Creating a free account lets you track orders and manage complaints/returns more easily — you can also register anytime after your purchase.